Lemis AI Privacy Policy
Effective Date: September 29, 2026
Lemis AI is a customer service and commerce messaging platform used to help businesses manage customer communications, WhatsApp conversations, order-related messages, and connected commerce data.
Information We Process
When a business connects supported Meta or WhatsApp services to Lemis AI, the platform may process business account information, WhatsApp Business Account identifiers, phone number identifiers, customer contact information, message content, message delivery status, and related customer-service information required to provide the service.
Lemis AI may also process connected Shopify information such as customer details, orders, fulfillment information, and checkout-related data where the business has authorized that integration.
How We Use Information
We use this information to provide customer-service inbox functionality, route and respond to customer messages, support authorized AI-assisted replies, process order-related communications, provide automation requested by the connected business, and maintain the security and reliability of the service.
Meta and WhatsApp Data
Data received through Meta and WhatsApp APIs is used only to provide features requested by the connected business and in accordance with applicable Meta Platform Terms and WhatsApp Business Platform requirements.
AI-Assisted Messaging
Where enabled by an authorized business, Lemis AI may use AI systems to assist with drafting, categorizing, or responding to customer messages. Businesses control whether AI-assisted features are enabled and may use human review before sending replies.
Data Sharing
Lemis AI does not sell customer personal information. Data may be processed by infrastructure or technology providers only where necessary to operate the service, maintain security, or provide authorized functionality.
Data Security
We use reasonable technical and organizational measures designed to protect authentication credentials, access tokens, customer messages, and connected business information. Sensitive API credentials are stored server-side and are not intentionally exposed through the public application interface.
Data Retention and Deletion
Information is retained only for as long as necessary to provide the service, meet operational requirements, or comply with applicable legal obligations. Businesses or users may request deletion of applicable data by contacting us.
Your Choices
Businesses may disconnect supported integrations and may request deletion of information associated with their account, subject to applicable retention requirements.
Contact
For privacy or data deletion requests, contact the Lemis team through the official contact details published on Lemis.pk.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page with an updated effective date.