Return & Exchange

At Lemis, we aim to ensure a smooth and hassle-free shopping experience. Please review our return and exchange policy below:

1. Eligibility for Returns/Exchanges:

• We accept returns and exchanges for all products, provided they are unused, unwashed, and in their original packaging.
• Requests must be initiated within 3 days of receiving the product.

2. How to Initiate a Return/Exchange:

• Customers must share clear images of the product with our team via the provided contact number.
• Proof of purchase, such as an order receipt, is also required.

3. Return Process:

• The customer must send the product back to our warehouse.
• Once the returned product is received and inspected, the refund (product value) will be processed within 2-3 days.

4. Exchange Process:

• The customer informs our team, and a replacement rider delivers the new product while collecting the previous one from the provided address.
• Delivery charges of Rs. 250 apply for exchanges.

5. Refund Policy:

• Refunds are processed after receiving the returned product.
• The refund is transferred to the customer's JazzCash, Easypaisa, or bank account within 2-3 days.

6. Important Notes:

• Customers can exchange products for a different product or size if available.
• Lemis reserves the right to reject returns or exchanges if the items do not meet the outlined criteria.

For any further assistance, please contact our support team at +92 301 9692222.