Return & Exchange
Return & Exchange
At Lemis, we aim to ensure a smooth and hassle-free shopping experience. Please review our return and exchange policy below.
1. Eligibility for Returns & Exchanges
- We accept returns and exchanges for all products, provided they are unused, unwashed, and in their original packaging.
- Requests must be initiated within 3 days of receiving the product.
2. How to Initiate a Return or Exchange
- Customers must share clear images of the product with our team via the provided contact number.
- Proof of purchase, such as an order receipt or order confirmation, is also required.
3. Return Process
- The customer must send the product back to our warehouse.
- Once the returned product is received and inspected, the refund for the product value will be processed within 2–3 days.
4. Exchange Process
- Customers can contact our team to request an exchange. A replacement rider will deliver the new product while collecting the previous product from the provided address.
- Delivery charges of Rs. 250 apply to exchanges.
5. Refund Policy
- Refunds are processed after the returned product has been received and inspected.
- The approved refund will be transferred to the customer's JazzCash, Easypaisa, or bank account within 2–3 days.
6. Important Notes
- Customers may exchange products for a different product or size, subject to availability.
- Lemis reserves the right to reject a return or exchange if the product does not meet the eligibility criteria mentioned above.
For any further assistance, please contact our support team at
+92 301 9692222.